Privacy Policy

At Rowvera, your privacy is our priority.

We are a minority owned and U.S. Navy veteran owned ticketing platform, proudly operated by One Family Media Group, LLC. Our business is built on the principles of honor, courage, and commitment, which extend to how we handle your information.

This Privacy Policy explains how we collect, use, and protect your information when you use our website, platform, or services.

1. Our Promise to You

Rowvera respects your privacy and your right to control your personal information. We do not sell, trade, or rent personal or private information to anyone — ever.

We only collect what is necessary to operate our platform, provide our services, and enhance your event experience.

2. Information We Collect

When you use Rowvera, we may collect the following types of information:

A. Information You Provide Directly

Name, email address, phone number, and payment details when you create an account or purchase tickets.
Event preferences or contact details when you organize or list an event.
Messages, feedback, or inquiries submitted through our contact form.

B. Information Collected Automatically

Device type, browser type, IP address, and general location (city or region) for security and analytics purposes.
Website usage data, such as pages visited and features used, to help us improve our services.
We never collect unnecessary personal data, and we do not track users across unrelated websites.

3. How We Use Your Information

Rowvera uses your information for the following purposes:

To process ticket purchases, payments, and confirmations.
To communicate with you about events, orders, or customer support requests.
To provide a personalized and secure experience on our platform.
To detect and prevent fraud, unauthorized access, or misuse.
To comply with applicable laws and protect our company, customers, and partners.

We may also use anonymous, aggregated data for statistical or service improvement purposes. This data cannot be used to identify any individual.

4. How We Protect Your Information

We use industry-standard security measures, including encryption, firewalls, and secure payment gateways, to protect your information from unauthorized access, disclosure, or misuse.

Access to personal information is limited to authorized employees and partners who are bound by confidentiality agreements and ethical standards consistent with our core values of honor and integrity.

5. Sharing of Information

Rowvera does not sell, rent, or trade personal information to anyone

We may share limited information only in the following cases:

With event organizers for ticket validation, event management, and legitimate event-related communication.
With service providers who assist with secure payment processing or technical support, under strict confidentiality agreements.
When required by law or to comply with legal obligations, government requests, or to protect the safety and rights of others.
In all cases, Rowvera ensures that any shared data is handled responsibly, securely, and only for legitimate purposes.

6. Cookies and Tracking Technologies

Rowvera uses cookies to enhance your experience, remember your preferences, and analyze site performance.

Cookies do not give us access to your personal information, and you can disable them at any time through your browser settings.

We do not use third-party advertising trackers or sell behavioral data.

7. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

When data is no longer needed, it is securely deleted or anonymized.

8. Your Rights and Choices

You have the right to:

Access, correct, or delete your personal information.
Withdraw consent to marketing or communications at any time.
Request a copy of your stored data.

To exercise these rights, please contact us using the contact form on our website. Please allow 24 to 48 hours for acknowledgment and up to 10 business days for processing your request.

9. Children’s Privacy

Rowvera does not knowingly collect personal information from children under 13 years old. If we learn that we have inadvertently collected such data, it will be promptly deleted.

10. Third-Party Links

Our website may contain links to external sites for event partners or affiliates. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

11. Policy Updates

We may update this Privacy Policy periodically to reflect new regulations, technologies, or improvements.

The updated version will always include the effective date above. Continued use of Rowvera constitutes your acceptance of any updates.

12. Contact Us

We value your trust and welcome your questions about this Privacy Policy. You can easily contact us by using the contact form listed on our website. Please allow 24 to 48 hours for a response from our support team.

At Rowvera, your privacy is not for sale — it is our duty to protect it. We stand by the values that define our service: honor, integrity, and commitment to every individual who uses our platform.

Rowvera — respect for your privacy, service to your experience.