Legal Policies and Code of Conduct

Rowvera is a minority owned and U.S. Navy veteran owned ticketing platform operated by One Family Media Group, LLC.

We conduct business with the highest standards of honor, courage, and commitment, ensuring fairness, safety, and respect across all aspects of our platform.

These Legal Policies and Code of Conduct apply to all users, including consumers, ticket sellers, event organizers, and Rowvera staff.

By using our services, you agree to comply with these policies and to uphold the shared values that define the Rowvera experience.

1. Legal Compliance and Ethical Conduct

Rowvera operates under full compliance with United States federal, state, and local laws.

All users, organizers, and staff must:

Conduct business honestly and ethically.
Avoid fraudulent, deceptive, or misleading activities.
Respect intellectual property rights and ownership.
Refrain from any form of harassment, discrimination, or abuse.
Maintain the integrity and reputation of Rowvera in all interactions.
Violations of applicable laws or these policies may result in suspension or permanent termination of access to the platform.

2. Code of Conduct

Our Code of Conduct reflects Rowvera’s core belief that every interaction deserves respect and integrity.

It applies equally to consumers, ticket sellers, event organizers, and employees.

A. Expectations for Consumers and Attendees

Treat staff, event organizers, and fellow attendees with respect.
Use appropriate and courteous language when communicating.
Follow event venue policies, health and safety rules, and ticket terms.
Avoid disruptive, abusive, or unlawful behavior at any event or on our platform.
Do not attempt to resell, counterfeit, or alter tickets purchased through Rowvera.

B. Expectations for Ticket Sellers and Event Organizers

Provide accurate, honest, and complete event details at all times.
Honor advertised prices, refund terms, and promises made to customers.
Avoid false advertising, hidden fees, or discriminatory practices.
Handle all customer data responsibly and in compliance with privacy laws.
Communicate professionally and resolve disputes fairly.

C. Expectations for Rowvera Staff and Representatives

Demonstrate professionalism, courtesy, and fairness in every customer interaction.
Protect user privacy and safeguard sensitive data.
Operate transparently and with accountability.
Act with the values of honor, courage, and commitment in every decision.
Report any violations or misconduct immediately to management.
Failure to comply with this Code of Conduct may result in corrective action, suspension, or legal consequences, depending on the severity of the violation.

3. Anti-Discrimination and Equal Opportunit

Rowvera maintains a zero-tolerance policy against discrimination or harassment based on race, ethnicity, color, national origin, gender, sexual orientation, religion, age, disability, or veteran status.

We believe that diversity strengthens communities and enriches the live event experience. All users and partners are expected to uphold these same principles of equality and respect.

4. Data Protection and Privacy

Rowvera takes data privacy seriously.
We collect and process information only as necessary to deliver our services.
We do not sell, rent, or trade personal information to any third party.

All users are subject to our Privacy Policy (linked on the website), which outlines how we collect, store, and protect data.

Any misuse or unauthorized sharing of customer information by event organizers or third parties will result in immediate removal from the platform and potential legal action.

5. Ticket Integrity and Fair Use

To ensure fairness and prevent fraud:

Tickets may only be purchased through authorized Rowvera channels.
Unauthorized resale, duplication, or transfer is strictly prohibited.
Any attempt to manipulate ticket availability, pricing, or system functionality may result in permanent suspension.
Rowvera reserves the right to cancel suspicious orders and report fraudulent behavior to law enforcement if necessary.

6. Dispute Resolution

We encourage open communication and respect in resolving any disputes between consumers, organizers, or staff. If an issue arises, please contact us through the contact form on our website.

We will respond within 24 to 48 hours and work diligently toward a fair resolution. If a matter cannot be resolved informally, it will be governed by the laws of the State of Georgia and handled under applicable arbitration or court procedures.

7. Compliance with Refund and Event Policies

All ticket sales are governed by our Refund and Cancellation Policy

Organizers must honor all refund obligations for canceled or significantly altered events.
Customers must submit refund requests within the stated timeframe.
Rowvera may intervene when necessary to ensure fair treatment and compliance with these policies.

8. Intellectual Property

All Rowvera branding, design, and technology are the property of One Family Media Group, LLC.
Unauthorized reproduction, modification, or distribution of our materials is prohibited.
Users may not use Rowvera trademarks or content without written permission.

9. Misuse of the Platform

You may not use Rowvera to:

Engage in illegal, fraudulent, or unethical behavior.
Upload harmful or misleading content.
Violate any intellectual property or privacy rights.
Attempt to interfere with or disrupt system functionality.
Misuse may result in termination, civil action, or referral to authorities when applicable.

10. Contact Us

We believe in accessible and transparent communication.
For all questions, concerns, or policy inquiries, please use the contact form listed on our website.
Our support team will respond within 24 to 48 hours.

11. Commitment to Our Values

Rowvera is built on the foundation of service, respect, and integrity.

As a U.S. Navy veteran owned business, we uphold the same values that guided our service to the nation —

Honor in our word, Courage in our actions, and Commitment to our community.

We expect all who interact with Rowvera to share these values and to help make the live event experience more personal, respectful, and inclusive for everyone.