Anti-Fraud and Scam Prevention Policy

Rowvera is deeply committed to protecting our users, event organizers, and partners from scams, fraudulent activity, and online threats.

As a minority owned and U.S. Navy veteran owned company, operated by One Family Media Group, LLC, we hold integrity and public safety as core values in everything we do.

We take all reports and indications of fraud seriously and actively monitor our platform to identify suspicious activity.

A. Fraud and Scam Monitoring

To safeguard our community:

  • Rowvera uses automated and manual review systems to detect suspicious transactions, duplicate listings, and irregular payment patterns.
  • We monitor IP addresses, account behavior, and unusual access attempts to prevent unauthorized use.
  • Our security team conducts regular audits of ticket listings and event organizer accounts to ensure authenticity and transparency.
  • We immediately suspend or investigate accounts showing fraudulent, deceptive, or abusive activity.

B. Reporting and Enforcement

If scam activity or fraud is detected:

  • Rowvera may freeze funds, suspend accounts, and restrict access pending investigation.
  • Verified cases of fraud are reported promptly to the proper authorities, which may include local law enforcement, state agencies, or the Federal Bureau of Investigation (FBI).
  • We cooperate fully with law enforcement to assist in identifying, documenting, and prosecuting fraudulent individuals or organizations.
  • We reserve the right to share necessary data with investigative authorities when fraud or criminal activity is suspected, in accordance with applicable privacy and data protection laws.

C. How We Protect Users

  • All financial transactions are processed through secure, encrypted payment systems that comply with PCI-DSS standards
  • Users are encouraged to make all payments directly through Rowvera and avoid third-party transfers.
  • Rowvera staff never request sensitive information (such as passwords or card details) through email, text, or direct message.
  • We educate users through safety notices, fraud alerts, and awareness campaigns published on our website.
  • By remaining vigilant and working together, we ensure that Rowvera remains a safe, honest, and trusted ticketing environment for everyone.

D. Reporting Scams or Suspicious Activity

If you suspect a scam, fraudulent listing, or misuse of our platform:

  • Immediately report it through the contact form on our website.
  • Include the event name, user name, and a brief description of the suspicious activity.
  • Our fraud prevention team will review and respond within 24 to 48 hours.
  • Your reports help us maintain a secure, trustworthy community and prevent future misconduct.
  • Rowvera stands against fraud, deception, and abuse in all forms.
  • We protect our users with the same principles we served our country with — honor, courage, and commitment.
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